• Reported by Nate

Feature:
http://www.digital-web.com/features/feature_2002-10.shtml
"Back to the User: Creating User-Focused Websites"
by Tammy Sachs

Columns: Wide Open:
http://www.digital-web.com/columns/wideopen/wideopen_2002-10.shtml
"Making a Timeless User Experience"
by David Wertheimer